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return@xb2bx.co.uk
XB2BX LTD
Return Policy Review
RETURN POLICY
Last updated March 02, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at hihello@xb2bx.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
XB2BX LTD
Attn: Returns
RMA #
71-75 Shelton Street – Covent Garden – London –
London, London WC2H 9JG
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Final Sale or Non-Returnable Items – The seller may mark some products as non-returnable. Used or Damaged by Buyer – Items altered, used, or damaged after delivery. Custom or Personalized Orders – Products made specifically for a buyer (e.g., customized packaging, branding, or specifications). Perishable or Consumable Goods – Items like food, medicine, or chemicals that cannot be resold. Digital Products & Services – Software, subscriptions, or services that have already been accessed or delivered. Return Window Expired – If the return request is made after the allowed return period. No Valid Reason or Wrong Claim – Returns that do not comply with the seller’s return policy or falsely claimed defects.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 3,99 restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- Seller-Specific Return Policies – Returns are subject to the terms and conditions set by the individual seller. Buyers must review the seller’s page for specific return policies before making a purchase. XB2BX as a Service Platform – XB2BX functions as a marketplace, connecting buyers and sellers but does not dictate or enforce return policies. Direct Seller Responsibility – Each seller is fully responsible for handling their own return requests, approvals, and refunds. Verification Before Purchase – Buyers must check product descriptions, warranties, and return eligibility before completing a transaction. Dispute Resolution Support – If issues arise, XB2BX may assist in facilitating communication between buyers and sellers but does not guarantee refunds or returns.
QUESTIONS
If you have any questions concerning our return policy, don’t hesitate to get in touch with us at:
+44 07360057179
for support – hihello@xb2bx.com
For returning -return@xb2bx.co.uk
It sounds like you’re outlining the key points for an e-commerce return policy for a marketplace platform like “XB2BX,” where the seller is responsible for handling returns, and certain terms and conditions must be adhered to, including the correct return address.
Here’s an example of how you could frame a return policy for the marketplace:
Return Policy for XB2BX Marketplace
At XB2BX Marketplace, returns must be made directly through the seller you purchased from. Please follow these guidelines to ensure a smooth return process:
Return Process
- All returns must be initiated by contacting the seller directly through the XB2BX platform.
- Please ensure to include the order number, reason for return, and any additional required details.
Terms and Conditions
- The seller’s return policy, including the time frame for returns, must be respected.
- You are required to return items in their original, unused condition, with any tags or packaging intact.
- Shipping costs for returns may be the responsibility of the buyer unless otherwise stated by the seller.
Return Address
- Returns must be sent to the address provided by the seller.
- Verify the return address with the seller to avoid any shipping issues. The address should be clearly provided in your order details or upon the initiation of your return request.
Refunds and Exchanges
- Once the returned item is received and inspected by the seller, they will process your refund or exchange according to their policy.
Exceptions
- Certain items may not be eligible for return. Please check the seller’s specific return terms before purchasing.
By shopping at XB2BX Marketplace, you agree to these terms and conditions and to follow the seller’s return process and policies.
return@xb2bx.co.uk
