MONEY BACK GUARANTEE

XB2BX Money-Back Policy

At XB2BX.com, we aim to provide a safe and secure shopping experience for our buyers. Our Money-Back Policy ensures that buyers are protected if products do not meet expectations or if there are issues with shipping or quality. Please refer to the sections below for details regarding the eligibility, process, and exclusions related to our money-back guarantee.

1. Trade Assurance Agreement

The Trade Assurance program is designed to protect both buyers and sellers. Key features of this agreement include:

• Payment Protection: If a seller fails to meet the agreed-upon shipping times or product quality standards, XB2BX will refund the buyer’s payment after thorough verification of the claim with supporting evidence.
• Order Protection: Ensures that your order is shipped on time and meets the quality standards outlined in your purchase agreement. If discrepancies are found, you may be eligible for a refund.

2. Refund Process

Eligibility for Refund: Refunds are available under certain conditions, including:

• Products not delivered within the agreed time frame.
• Products that do not meet the quality standards or are significantly different from the product description provided by the seller.

Filing a Dispute:

• To begin the refund process, buyers can file a dispute through the XB2BX platform. It is important to file your dispute within a specific period after delivery. Please refer to the seller’s specific terms and conditions for exact timelines.

Verification and Resolution:

• Once a dispute is filed, XB2BX will review the case and verify the claim using evidence provided by both the buyer and the supplier.
• If necessary, XB2BX may involve an external third-party expert to resolve the issue.

Refund Issuance:

• If your claim is approved, XB2BX will process the refund to your original payment method as soon as possible.

3. Exclusions and Limitations

Please be aware of the following exclusions:

• Custom Orders: Custom or made-to-order items may have different terms and conditions. These products may not be eligible for a refund under the standard money-back policy.
• Used or Damaged Items: Products that have been used or damaged after receipt are generally not eligible for a refund unless the damage occurred during shipping or the fault is with the seller.

4. Return Policy

• Return Authorization: In some cases, buyers may need to obtain a return authorization before returning a product. This ensures the return process is handled according to the seller’s and XB2BX’s policies.
• Return Shipping Costs: The return shipping cost may be the responsibility of the buyer, unless otherwise specified by the seller or XB2BX in special circumstances.

How to Access XB2BX’s Official Money-Back Policy

For the most accurate and up-to-date information regarding the money-back guarantee and Trade Assurance, follow these steps:

1. Visit XB2BX’s Official Website: Go to XB2BX.com.
2. Navigate to the Help Center: Scroll to the bottom of the homepage and click on the “Help Center” or “Customer Service” section.
3. Search for Trade Assurance: Use the search bar to find detailed information about the Trade Assurance program and money-back policies.
4. Review Policy Documents: Carefully read the official documents and frequently asked questions (FAQs) related to refunds, returns, and money-back guarantees.

If you need additional assistance or clarification, our customer support team is available to help.

For further inquiries, please contact us at:
[hello@xb2bx.com]